Comcast Again. And Again. And Again.
Ohh lookee there now! They have pretty spinning icons that hint at some modern AJAX stuff going on under the hood! Sweet, guyys! If that’s the case, why doesn’t your site FU(&!#% work?!
How is it that you tell me all of a sudden I have a new account number so I need to create a new account - which you refuse to let me do (using Firefox 1.5 or Firefox 2.0, mind you) because all your fancy-schmancy new website can do it spit “Unable to login, please try again later. (3)” out at me, over and over again? Why in the world do I have to waste my time calling customer service for them to tell me that your own instructions (for the record: “Please enter the Comcast account number exactly as it appears on your bill including spaces and dashes.”) are meaningless? How the hell am I supposed to know that I don’t really enter the dash? Why has it not been fixed, now over two weeks later? You’re misleading your own customers.
All calls to customer service are useless (I know! I’ve tried!) because no one knows anything. I’ve had two trouble tickets put in with the promise of “they’ll take a look within 72 hours”. Great. Who’s ‘they’? They’ll look at what? Excuse me for being skeptical, but that’s what I am…a skeptic. Particularly when it comes to your fine establishment.
Look, you have decent broadband speeds, and that’s why I still give you my money. But you won’t always have the best speed I can find in my area. And I’ll never use you for TV - I know when I’m getting ripped and I didn’t want any part of that. Your website’s behavior is just not acceptable. Just let me create a new account so I can log in periodically to ensure you aren’t dipping into my pot more than you should be. And forget the funky Javascript (if I see that gaudy, oversized spinner one more time, I think I’m going to lose my mind) - do it all with a page refresh. I won’t tell anyone you’re not on “the cutting edge”. And anyone older than 45 won’t know the difference anyway.
I haven’t posted here in a while. Usually it takes something Comcast does (or doesn’t do) to get me to post. So, thanks for that I guess.